The Bike and Ride Box offers the possibility to park your bike safely. If you have rented a box on the homepage for the period of your choice, you will receive a personal access code that will allow you to use your Bike and Ride Box.

During the rental period you will receive your own parking space in the box, which you do not have to share with other users. Your bike is stored in a clean and dry place. The Bike and Ride Box is also much more resistant to vandalism and theft than a freely accessible parking space.

•  A dry and clean parking space.
• An increased protection against theft compared to a freely accessible parking space.
• More protection against vandalism.
• Safe use thanks to the illuminated interior *. Access to the system is only possible with a code.
• Easy online registration via an electronic access and booking system.
• Quick access to the system via a code, no key organization is necessary.
• Sufficient space for additional storage of utensils, such as a bicycle helmet and clothing, depending on the design of the system.

 

No, your bicycle is not automatically insured. Kienzler Stadtmobiliar GmbH is not liable for stolen items or other damage.

Tip: Check your existing insurance policies.

The facility is property of the municipality. If you have any fundamental questions about the facility in your town, please contact your local authority. The company Kienzler Stadtmobiliar takes care of the rental and technical support of the facility on behalf of the municipality, is the contractual partner and payee. If you have any technical questions or problems with booking, use or payment, please contact Kienzler.

1. You choose your location, a parking space and the desired rental period.
2. You register by entering your contact details.
3. Select "Online Payment" in the checkout process. After redirecting to the checkout page of Datatrans, you can choose the usual payment methods: PayPal and credit card.
4. After payment is compelte, you will receive your personal access code by email.
5. Now you can use the bike and ride facility on site.

Once you have selected a location via “Book”, you can use the “Charging socket” filter option to display only parking spaces with charging facilities when selecting the parking space number. Pitches with charging facilities are marked with a small “plug symbol”.

We would be happy to explain the rental period to you using a few sample rental periods:

For immediate bookings, the rental periods are as follows:

1 year: From now up to and including the same date next year
1 month: From now up to and including the same date next month
1 week: From now plus seven full days
1 day: From now until 24:00 on the following day
For certain facilities, it is also possible to make bookings for the future, in which case the rental period is calculated as follows:

1 month: From the selected day a full 30 days
1 week: 7 full days from the selected day
1 day: From 0.00 to 24.00 on the selected day
You also have the option to extend an existing booking. If you have any questions about extending a booking, please see “How can I extend a booking”.

The extend function is available:

• for annual bookings 30 days before the end of the term
• for monthly bookings 14 days before the end of the term
• for weekly bookings 3 days before end of term
• for daily bookings 12 hours before end of term

• To extend an existing booking, call up the menu via the 3-bar symbol, click on Login and log in with your login credentials.
• Click on the button "My accesses"
• For accesses that can be extended, there is a  Button “Extend” below the access data
• Click on Extend to extend the booking
• After extending, you will receive new access details and a PIN for the extended booking period.
• Attention: After you have received the new access details, your old access details will no longer be valid and now you can open the box with the new ones.

The door does not open automatically. The box/ the parking space/ the compartment will be released on the booking platform for booking for everyone again and can be booked by someone else. If the bicycle is still inside, it can be found by the renter. This person should contact us directly in this case. If another place is available at the desired location, the person who subsequently rents can book it and will be reimbursed the rental fee for the first booking.

As long as no other user has booked, the door can be opened again after the rental period has expired.

A reminder email will be sent as soon as the booking can be extended. More information can be found under FAQ in the question "How can I extend a booking?".

You will receive an e-mail with the subject “Please confirm your profile on the BR portal”. Click on the confirmation link to verify your e-mail address; please note that the confirmation link is only valid for 24 hours. After that, you will receive a welcome e-mail and your profile will be activated.

• A profile confirmation message
• A registration confirmation for your profile
• A booking confirmation with your access data to the facility
• Payment reminders
• A payment confirmation or invoice
• Information about extending a booking

Please contact us if you wish to change the e-mail address stored in your user account. We will gladly arrange the change of address for you.

Click on the menu symbol “3 bars”, then click on “Login”. Log in with your e-mail address and password. You will find your access data under “My accounts”. You will also receive this by e-mail after booking with the subject “Your booking is successful - Booking number: 7-XXXXXX - Order number: 9-XXXXXX”.

Click on the menu symbol “3 bars”, then click on “Login”. Log in with your e-mail address and password. You will find your access data under “My accesses”. Click on the “Renew access data” button. Confirm that you wish to receive new access data. The new access data will be sent to you by e-mail and can also be viewed under “My accesses”. Further details can be found under “How can I view my access data?”.

After you have entered your personal data for profile registration, an e-mail will be sent to you automatically to confirm your e-mail address. Please also check your spam folder. If you cannot find an e-mail in your spam folder either, please contact us and we will confirm your profile manually. You can then make your booking.

There are two payment options available: PayPal and credit card. Payment for all payment methods is processed by the payment provider “DATATRANS”.

Payment can be made within 45 minutes of booking.

• Call up the menu via the 3-dot button and click on “Login”. Enter your login data.
• You will find the “Orders” section in the menu.
• If payment is still possible, the “Pay” button will appear next to the order.
• After 45 minutes and no payment has been made, the order will be automatically deleted.
• Please book again!

Useful information:

• you can try to open the website with a different browser
• it could be that your antivirus software blocks our payment provider
• you can try to open the website with a different device

Before using the system, you must register directly at the system once for each booking period. To do this, enter your access data on the control element of the system. This is how it works:

• Enter key #/F2 --> Then enter the complete access data, e.g:
• Valid until date: 20180815
• Number: 002
• PIN: 5678
• Checksum: 54812

To open the system, enter your number and PIN directly without preselecting a key, e.g .:

•     Number: 002
•     PIN: 5678

These are general instructions for use, the exact instructions for using your booked system can be found in the e-mail you receive after booking and on the operating sticker on the system on site.

During the rental period, you can open and close the door as often as you like using your access data.

The upper boxes have a rail that can be pulled out and tilted down. The bicycle is placed on this rail and the rail is lifted. The bicycle is well anchored in the rail by means of an appropriate device.

Please note that it is not possible to park an e-bike/pedelec in the upper part of the boxes due to its weight.

Please note that parking an e-bike/pedelec in the upper part of the boxes is not possible at every location, it due to its weight. More information about the maxium weight, size etc. you will find in the reference texts belonging to the location you would like to rent a box. 

If the parking spaces in your municipality are already fully booked, you can also be put on the waiting list*:

• Register with your e-mail address and password and confirm your registration using the link sent by e-mail.
• Select the desired location and be put on the waiting list directly when selecting a parking space. To do this, click on the “Add to reminder list” button.
• A new window will appear in which you have the option of clicking on “Subscribe” to be placed on the waiting list.
• If you want to remove yourself from the waiting list, you can use the same procedure to open the window and click “Unsubscribe”.
• As soon as a place becomes available, you and all other interested parties on the waiting list will receive information by email. Whoever books first will get the space.
• Once you have received this information, you have been removed from the list and must be placed on the waiting list if necessary.

*This function is not available in every municipality.

Please check that you have entered all the data correctly (correct box number, correct PIN code) and restart the opening process if necessary. If the operating terminal on site indicates that the box is open but this is not the case, please contact us on +49 07831/788-900 or by e-mail at support(at)bikeandridebox.de