The Bike and Ride Box offers the possibility to park your bike safely. If you have rented a box on the homepage for the period of your choice, you will receive a personal access code that will allow you to use your Bike and Ride Box.

During the rental period you will receive your own parking space in the box, which you do not have to share with other users. Your bike is stored in a clean and dry place. The Bike and Ride Box is also much more resistant to vandalism and theft than a freely accessible parking space.

•  A dry and clean parking space.
• An increased protection against theft compared to a freely accessible parking space.
• More protection against vandalism.
• Safe use thanks to the illuminated interior *. Access to the system is only possible with a code.
• Easy online registration via an electronic access and booking system.
• Quick access to the system via a code, no key organization is necessary.
• Sufficient space for additional storage of utensils, e.g. a bicycle helmet and clothes.*

* depending on the type of storage facility

1. You choose your location, a parking space and the desired rental period.
2. You register by entering your contact details.
3. You choose a payment method. The following are possible: PayPal, credit card, SEPA direct debit.
4. After successful payment you will receive your personal access code by email.
5. Now you can use the bike and ride facility on site.

After you have selected a location via Search and Book Box, a visualisation of the system appears. This visualisation shows the different parking spaces/ lockers, including the respective parking space/ locker number.

If the symbol of a plug is shown below the parking space/ locker number of an available parking space/ locker, this parking space/ locker has a charging socket for e-bikes and pedelecs.

If you book now for one day, this booking is now valid until 11:59 p.m. the following day.

An e-mail with the subject "Please confirm your profile at the BR portal" will be sent afterwards. Please check your inbox! In this e-mail you have to confirm your e-mail address. After successful confirmation, an e-mail with the subject "Welcome to the BR portal" will be sent and the profile is created.

There are the three payment options: PayPal, credit card and SEPA direct debit. For all payment methods, the payment is made via PayPal Plus. Therefore, PayPal Plus must be selected in the booking process for all payment methods. After the booking you will be redirected to PayPal and can choose between the three payment methods. The payment is possible without an own PayPal account.

 

• A profile confirmation message
• A registration confirmation for your profile
• A booking confirmation with your access data to the facility
• Payment reminders
• A payment confirmation or invoice
• Information about extending a booking

Please contact us if you wish to change the e-mail address stored in your user account. We will gladly arrange the change of address for you.

You can view your access data at any time in the My B+R Box login area under "Manage bookings". To do this, you have to log in with your e-mail address and password. You will also receive an e-mail with the access data after the booking. The subject is "Your PIN for your booking - booking number: 7-XXXXXX".

 

After you have logged in to the My B+R Box login area with your e-mail address and password, click on the booking number under "Manage bookings". Then click on the "Request new access data" button. You will then receive new access data by e-mail. These can also be viewed in the login area. You can find out how to view your access data under "How can I view my access data?".

 

Before using the facility, you must register directly at the facility once per booking period. To do this, you enter your access data on the control element of the system. You can then open the door. Proceed as follows:

• Enter key #/F2 --> Then enter the complete access data, e.g:
• Valid until date: 20180815
• Number: 002
• PIN: 5678
• Checksum: 54812

To open the system, enter your number and PIN directly without preselecting a key, e.g .:

•     Number: 002
•     PIN: 5678

If the F1 key is available on a system, it must first be entered to open it.

During the rental period you can open and close the door with your access data as often as you like.

The upper boxes have a rail that can be pulled out and tilted down. The bicycle is placed on this rail and the rail is lifted. The bicycle is well anchored in the rail by means of an appropriate device.

Please note that it is not possible to park an e-bike/pedelec in the upper part of the boxes due to its weight.

Please note that parking an e-bike/pedelec in the upper part of the boxes is not possible at every location, it due to its weight. More information about the maxium weight, size etc. you will find in the reference texts belonging to the location you would like to rent a box. 

The extend function is available:

• for annual bookings 30 days before the end of the term
• for monthly bookings 14 days before the end of the term
• for weekly bookings 3 days before end of term
• for daily bookings 12 hours before end of term

• To extend an existing booking, log in with your e-mail and password under My B+R Box.
• Click on the button "My active bookings"
• On the left under booking status, the button "extend" is shown (if your booking period has almost expired), click on this button and repeat the known booking process
• After extending, you will receive new access details and a PIN for the extended booking period.
• Attention: After you have received the new access details, your old access details will no longer be valid and now you can open the box with the new ones.

No, your bike is not automatically insured. Kienzler Stadtmobiliar GmbH is not liable for stolen items or other damage.

Tip: Check your existing insurance policies.

• The plant is property of the municipality. If you have any fundamental questions about the plant in your town, please contact your local authority.
• The company Kienzler Stadtmobiliar takes care of the rental and technical support of the facility on behalf of the municipality, is the contractual partner and payee. If you have any technical questions or problems with booking, use or payment, please contact Kienzler.

After you have entered your personal data for profile registration, an e-mail will be sent to you automatically to confirm your e-mail address. Please also check your spam folder. If you cannot find an e-mail in your spam folder either, please contact us and we will confirm your profile manually. You can then make your booking.

 

If the parking spaces in your municipality are already fully booked, you can also be put on the waiting list*:

• Register here in the booking portal with your e-mail address and password and confirm your registration using the link sent by e-mail.
• Select the desired location and be put on the waiting list directly when selecting a parking space.
• As soon as a place becomes available, you and all other interested parties on the waiting list will receive information by email. Whoever books first will get the space.
• Once you have received this information, you have been removed from the list and must be placed on the waiting list if necessary.

*This function is not available in every municipality.

Payment can be made within 45 minutes of booking.

• Please register for this under My B+R Box.
• Click on "Manage my bookings".
• If payment is still possible, the "pay" button will appear during the booking process.
• After 45 minutes and no payment has been made, the order will be automatically deleted.
• Please book again!

PayPal Plus is our service provider for all payment methods. Our programmers inside the booking platform have no influence on what happens at the service provider. The best thing to do is to ask PayPal directly why your account was not accepted. Unfortunately we are not allowed to do this for you due to data protection reasons.

On this page you will find the contact details of PayPal: https://www.paypal.com/de/smarthelp/contact-us

 

Useful information:

• you can try to open the website with a different browser
• it could be that your antivirus software blocks our payment provider
• you can try to open the website with a different device

Once you have received your access data, you must register once at the control element for each booking period. You can then open the door. Proceed as follows:

• Enter key #/F2 --> Then enter the complete access data, e.g:
• Valid until date: 20180815
• Number: 002
• PIN: 5678
• Checksum: 54812

To open the system, enter your number and PIN directly without preselecting a key, e.g .:

• number: 002
• PIN: 5678

If the F1 key is available on a system, it must first be entered to open it.

The door does not open automatically. The box/ the parking space/ the compartment will be released on the booking platform for booking for everyone again and can be booked by someone else. If the bicycle is still inside, it can be found by the renter. This person should contact us directly in this case. If another place is available at the desired location, the person who subsequently rents can book it and will be reimbursed the rental fee for the first booking.

As long as no other user has booked, the door can be opened again after the rental period has expired.

A reminder email will be sent as soon as the booking can be extended. More information can be found under How it works in the question "How can I extend a booking?".